Terms of Service

These Terms are between you and Regunow, LLC and govern your use of Regunow’s website, regulatory research workspace, API, and related services. By using the service, you agree to these Terms and the Usage Policies. The Privacy Policy and Cookie Policy explain how we handle personal data and browser storage. Any separate written agreement expressly covering your use takes precedence where its terms conflict with these Terms.

You must be at least 18 and legally able to enter a contract. If you use Regunow on behalf of a business or another organization, you must have authority to bind that organization to these Terms. You must also have permission to submit any client or third-party information involved.

Each subscription is for one individual user and one account. Keep your credentials and API keys secure. Do not share your login or use one subscription as access for multiple people. An API key does not grant permission to resell or redistribute account access.

You are responsible for the activity you authorize through your account. Tell us promptly if you suspect unauthorized access. Keep account and billing details accurate.

Regunow helps you investigate regulatory requirements, examine sources, analyze selected documents, and prepare findings. It does not issue approvals, certify compliance, provide a binding interpretation of law, or replace a regulator, certification body, lawyer, or other qualified professional.

Generated answers, translations, images, and reports may be inaccurate, incomplete, or outdated. Check material conclusions against the applicable sources and obtain appropriate professional review before acting. A source reference supports investigation and does not guarantee that an answer is correct or that a requirement applies to your situation.

You retain your rights in the information and files you submit. You give Regunow permission to host, copy, analyze, transmit, and otherwise process that content only as necessary to provide the functions you request, maintain your workspace, secure the service, and meet applicable legal obligations. This permission does not transfer ownership of your content to Regunow.

You must have the rights and permissions needed to submit client materials, personal data, confidential information, and third-party documents. Do not upload material you are prohibited from disclosing or processing through the service. Where required, a separate data-processing agreement must govern personal data processed on your organization’s behalf.

As between you and Regunow, and to the extent permitted by law, you own the generated output. We assign to you any rights we may have in that output. Outputs may not be unique or eligible for intellectual-property protection. This assignment does not include third-party material, regulatory publications, or Regunow’s software, trademarks, and other service assets.

Your use of output remains subject to applicable law and third-party rights. Regunow does not grant a license to copyrighted standards or other third-party publications merely because they are referenced in an answer.

Regunow does not use customer content to train AI models. The Privacy Policy explains how content is processed to deliver the service.

While your paid subscription is active and you comply with these Terms, Regunow grants you a limited, non-exclusive, non-transferable right to access and use the service for your own internal professional and business purposes. This right does not transfer ownership of the service or permit access by another person through your account.

Regunow and its licensors retain all rights in the service, including its software, interfaces, designs, documentation, trademarks, workflows, and underlying technology. Except where applicable law does not permit the restriction, you must not copy or modify the service, reverse engineer it, scrape or systematically extract it, use it to develop or train a competing model or service, publish misleading comparative tests, circumvent technical limits, or resell, sublicense, or provide it to others as a service without our written permission.

If you voluntarily provide product suggestions or other feedback, you grant Regunow a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without identifying you or disclosing your confidential content. This does not give Regunow ownership of your workspace content.

Pro has a base price of US$200 per month, including applicable taxes, for one individual account with 6,000 monthly credits. Fixed local prices or Stripe local currency pricing may apply at checkout. A paid subscription begins only after you review the recurring amount and confirm your purchase.

The payment methods available to you are displayed at checkout. Payment is due at purchase and at each monthly renewal. Pro renews automatically each month using your payment method until you cancel the subscription. Before purchase, checkout shows the recurring price, applicable taxes, and billing terms. We will notify you of material price changes before they take effect and explain how to cancel.

We may increase or otherwise change the monthly subscription price for future billing periods. We will provide advance notice when required by applicable law. The new price applies to a later renewal unless you cancel before it takes effect.

You can cancel future renewals through the available account billing controls or request assistance through the contact page. Unless a refund or applicable law ends access sooner, your paid subscription continues until the end of the period already paid for. Canceling a subscription is different from deleting your account.

Monthly credits belong to the paid billing period and do not roll over. A successful renewal starts a new allowance of 6,000 monthly credits. We use the available monthly allowance before charging purchased credits.

Purchased credits carry across billing periods and expire 12 months after each purchase. Each purchase has its own expiry date. Buying another pack does not extend older credits. When purchased credits are needed, the credits with the earliest expiry date are used first. Applicable mandatory legal rights take precedence.

Credits are usage units for Regunow, not money or a stored cash balance. They are personal to your account and cannot be transferred, resold, or exchanged for cash except as provided in the refund rules below. Different models and features can consume different amounts, so one credit is not a promise of one question.

Active Pro subscribers can buy credits at 30 credits per US$1, including applicable taxes. Checkout shows the final price and quantity before payment. Service access and credits are delivered digitally after payment confirmation. Your internet provider or bank may charge separate fees. Refunds, reversals or fraudulent purchases can remove associated credits.

We may increase or otherwise change the price, pack size, or credit rate for future credit purchases at any time. The price and quantity shown when you confirm a purchase apply to that transaction; later changes do not alter a completed purchase.

Canceling Pro stops renewal. Pro access continues until the end of the paid subscription period, after which new work requires a new paid subscription. Unexpired purchased credits stay saved and can be used after resubscribing. Cancellation does not extend the original 12-month expiry of each purchase. Deleting the account permanently forfeits access to the balance, subject to any mandatory refund rights.

If your available credits cannot cover an activity, you cannot start new work charged to those credits. You can still sign in, read existing work, manage your account, delete content, and access available billing controls. Active Pro subscribers may buy additional credits or wait for a successfully paid renewal. When the paid subscription period ends, new work remains unavailable regardless of any saved purchased-credit balance until Pro is active again.

A failed renewal does not create a new monthly allowance. The payment provider may retry the payment and ask you to update your payment method. Access to subscription features may be suspended or ended if payment remains unsuccessful. Any unexpired purchased credits remain subject to the credit rules above.

Prices include applicable taxes. Your currency and total payable are shown at checkout before you confirm a purchase. Provide accurate billing and tax information and update it when necessary.

For purchases marked “Sold through Link,” Sold through Link, LLC is the merchant of record. Link handles payment, applicable transaction taxes, invoices and transaction support under its terms. Regunow, LLC provides the service and product support. If Link’s refund policy gives you greater rights, it takes precedence over our refund policy.

Subscription payments, including renewals, and all purchased credits are non-refundable, except where mandatory law or the applicable Link refund policy requires otherwise. We do not offer change-of-mind refunds, refunds for unused credits, or prorated refunds for an unused subscription period.

Account suspension, termination, or deletion does not entitle you to a refund for a subscription payment or purchased credits, except where mandatory law or the applicable Link refund policy requires one.

For duplicate, unauthorized or incorrect charges, contact billing@regunow.com promptly. For purchases sold through Link, you may also contact Link support. A refund request does not guarantee a refund, and any statutory time limits remain unchanged.

For EU and UK consumers, Link’s purchase terms provide a 14-day cooling-off period from access or delivery. Contact Link support and state that you are exercising that right. Other mandatory consumer remedies remain available.

Consumer withdrawal, cancellation, defective-service, and other mandatory rights remain available where applicable, even when these terms otherwise describe a payment as non-refundable. A business-use label does not automatically remove a person’s legal protections.

Link refund policyLink purchase terms

Deleting your account is permanent and is not a way to pause a subscription. Once deletion is accepted, you lose account access and cannot restore your saved work or remaining credits. A new account does not recover the old account’s content or balance. Save any work you need before requesting deletion.

After you complete the account-deletion process and confirm your request, access is disabled immediately and cannot be restored. Thirty days after that, we delete the account and active workspace data, including profile information, saved conversations and other content, files, folders, memories, generated materials, and remaining credit balances.

We may retain limited records when necessary and permitted to comply with law, establish, exercise, or defend legal claims, resolve payments, refunds, chargebacks, or tax matters, prevent fraud or abuse, protect security, enforce our agreements, or honor a legal hold. This may include transaction records, policy-acceptance evidence, security records, and records of the deletion request. Access is restricted to the relevant purpose, and the records are retained only for the applicable obligation, limitation period, dispute, or security need. Residual copies may remain temporarily in backups until normal deletion cycles and are not available for account restoration or ordinary service use.

Account deletion must also stop future subscription renewals. Deletion does not by itself cancel charges already incurred or remove applicable refund rights.

Follow the Usage Policies and applicable law. Do not fabricate regulatory evidence, misrepresent an approval, bypass access controls or usage limits, interfere with other users, or use the service for unlawful or harmful activity.

We may change features, models, and supported workflows as the service develops. We may temporarily restrict access for maintenance, security incidents, misuse, or legal requirements. Where reasonably possible and lawful, we will explain a restriction and allow you to request review.

We may suspend or terminate access, close or delete an account, and delete its content if you breach these Terms or the Usage Policies, if applicable law, a court order, or a competent authority requires us to do so, or if continued access creates a security, legal, or service-integrity risk. Where reasonably possible and lawful, we will provide notice and allow you to request review.

If we materially reduce or discontinue a paid service, we will provide notice and any cancellation or refund remedy required by applicable law. Ending access does not remove obligations already incurred or provisions that, by their nature, continue after termination.

You must not use, export, re-export, transfer, or provide the service in violation of sanctions, export-control, import, or trade laws. You represent that you are not prohibited from receiving the service under laws that apply to you or Regunow. Lawful research about controlled products or regulated markets remains permitted, but the service must not be used to evade a restriction or facilitate a prohibited transaction.

If you believe material processed through Regunow infringes your copyright, trademark, privacy, or other rights, send a notice to legal@regunow.com identifying the protected work or right, the material and its location, your contact information, and the basis for your claim. Include statements of good-faith belief and accuracy and confirm your authority to act where a statutory notice procedure requires them.

We may remove or disable access to disputed material, request more information, notify the affected account holder, and process a valid counter-notice where applicable. We may terminate accounts that repeatedly infringe rights. Fraudulent or materially misleading notices may create liability under applicable law.

To the extent permitted by law, if you use Regunow for or on behalf of a business or organization, that business or organization will defend, indemnify, and hold harmless Regunow, its affiliates, and their members, managers, officers, employees, and contractors from third-party claims, damages, judgments, penalties, costs, and reasonable legal fees arising from content or data submitted without the necessary rights, unlawful or prohibited use of the service, a material breach of these Terms or the Usage Policies, or use of output in violation of law or another person’s rights.

Regunow will provide reasonably prompt notice of an indemnified claim and reasonable cooperation. The indemnifying party may control the defense and settlement, but may not admit fault for, impose obligations on, or settle a claim against an indemnified party without that party’s written consent. This section does not require indemnification to the extent a claim was caused by Regunow’s own breach, gross negligence, willful misconduct, or other conduct for which indemnification cannot lawfully be required.

To the extent permitted by law, the service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or free from errors, that every source will be available or current, or that generated material will meet every requirement of your particular situation. You remain responsible for reviewing research and decisions made using it.

To the maximum extent permitted by law, Regunow, its affiliates, and their members, managers, officers, employees, and contractors are not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for lost profits, revenue, business opportunities, goodwill, anticipated savings, or data, arising out of or related to the service, even if advised that such loss was possible.

To the maximum extent permitted by law, the total aggregate liability of Regunow and the other protected parties for all claims arising out of or related to the service or these Terms will not exceed the amounts paid or payable for your Regunow subscription and credit purchases during the 12 months immediately before the event giving rise to the first claim. The limitations apply collectively, not separately to each claim or protected party.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. The limitations do not reduce your payment obligations or an indemnity that applies under these Terms. Statutory consumer rights and other mandatory protections remain available.

Claims concerning the service or these Terms must be brought against Regunow, LLC and not against a member, manager, officer, employee, contractor, or affiliate solely because of that person’s role with Regunow. This does not exclude liability that applicable law imposes directly on that person and does not apply to a separate written guarantee.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. If you use Regunow for a business or organization, the state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from these Terms or the service. Consumers retain any mandatory law and forum rights that apply where they live.

Contact us first with the nature of a dispute and the resolution you seek so we can try to resolve it. This does not restrict either party’s right to seek urgent injunctive relief, your right to complain to a competent authority, or any court or dispute process that applicable law requires.

We may update these Terms to reflect changes in the service, our business, or applicable law. We will show the updated date and communicate material changes before they take effect where required. If a change requires your separate agreement, we will request and record it.

Regunow is not responsible for delay or failure caused by events beyond its reasonable control, including widespread network or cloud failures, natural disasters, war, terrorism, labor disputes, government action, utility failures, epidemics, or failures of critical third-party infrastructure. This does not excuse payment obligations already incurred or responsibilities that applicable law does not allow us to exclude.

You may not assign or transfer these Terms or your account without our written consent. Regunow may assign these Terms as part of a merger, reorganization, financing, sale of assets, or transfer to an affiliate, provided that the assignment does not reduce mandatory rights. The parties are independent contractors; these Terms do not create a partnership, agency, employment, fiduciary, or franchise relationship.

These Terms, the Usage Policies, and any applicable order form or separate written agreement constitute the entire agreement about the service and replace earlier discussions about the same subject. If a provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions continue to apply. A delay in enforcement is not a waiver. Headings are for convenience, and provisions that by their nature should continue—including payment, ownership, indemnity, liability, dispute, and retention provisions—survive termination.

Notices may be delivered through the service, to the email associated with your account, or by another legally permitted electronic method. You are responsible for keeping your account email current. Electronic notices are considered received when sent or made available, unless applicable law requires another method or time.

Regunow, LLC’s business contact address is 2810 N Church St, STE 90425, Wilmington, DE 19802, United States.

For legal questions, email legal@regunow.com. You may also use the Regunow contact page or in-product support for questions, billing concerns, or requests to review an account restriction.